Refund and Returns Policy
Thank you for choosing YourGifts as your shopping destination. While we strive to provide you with the best products and shopping experience, we understand that sometimes you may need to make returns or seek refunds. We’re here to assist you through this process and ensure your satisfaction.
Refund Eligibility:
Our products are made with care and quality in mind. However, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. To be eligible for a refund, the item must be unused, in the same condition as you received it, and in the original packaging.
Returns Process:
If you need to return an item, please follow these steps:
- Contact our customer support team at [email protected] to initiate the return process.
- Provide your order number, a description of the issue, and any relevant photos as evidence.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Once your return is authorized, carefully package the item and send it to the address provided by our team.
- After we receive and inspect the returned item, we will process your refund or replacement.
Refund Process:
If your return is approved, we will initiate a refund to your original payment method. Please allow a few business days for the refund to be processed, depending on your payment provider’s policies.
Exchanges:
If you wish to exchange an item, please follow the same returns process as outlined above. Once your return is received and approved, we will process the exchange and ship the replacement item to you.
Non-Acceptance of Returns:
Please note that we do not accept returns for items ordered in the wrong size. We recommend carefully reviewing the size chart provided on our website before making a purchase. If you have any doubts about sizing, please reach out to our customer support team for assistance before placing your order.
Customers provided the incorrect shipping address/size or color/ unmatched
We do not accept refunds for orders that are in transit.!
Insignificant difference between the real item and mockup, design in the same light condition and device (strong blue and light blue).
Defective item caused by the buyer.
Customers supplied incorrect or incomplete shipping address information.
In a normal shipment condition, buyers refuse the packet for individual reasons.
Shipment has been delayed due to political movements/natural disasters/military issues/customs issues/uncontrollable factors.
All packets with the status “delivered” If the buyer complains that they did not receive the packet even though the tracking shows “delivered,” we can provide some options for contacting the carrier.
Contact Us:
If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to reach out to our friendly customer support team at [email protected]. We are here to assist you and ensure that your shopping experience is positive and hassle-free.
Thank you for choosing YourGifts. Your trust is invaluable to us, and we are committed to delivering the best products and service to you.